Shipping policy

Shipping Policy

Shipping Policy

At Newell Vintage, every order is carefully packed by our small but mighty team. As a small business, each package is thoughtfully prepared by hand to ensure your vintage piece arrives safely.

Please allow up to 2 weeks for your order to be processed and shipped. While many orders ship sooner, additional processing time allows us to carefully inspect, package, and prepare each one with the attention it deserves.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to your doorstep.

If you need your order by a specific date, please reach out before placing your order. While we can't guarantee expedited shipping, we'll always do our best to accommodate whenever possible.

Thank you for supporting slow, thoughtful shopping and a small independent business. Your patience means the world to us.

Lost, Stolen & Delivered Packages

Once an order has been shipped, responsibility for delivery transfers to the shipping carrier. Newell Vintage is not responsible for packages that are lost, stolen, or marked as Delivered by the carrier but are not received.

Please ensure your shipping address is accurate before completing your purchase, as we are unable to reroute packages once they have been shipped.

If your tracking shows your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and any secure delivery locations.
  • Asking neighbors, household members, or your building's management office.
  • Contacting your local USPS office or the shipping carrier as soon as possible.
  • Filing a Missing Mail Search or package investigation with the carrier.
  • Contacting your payment provider to determine whether your purchase includes purchase protection.

If the shipping carrier determines that your package was lost in transit or misdelivered, please contact us with documentation from the carrier. We'll gladly review the information and work with you toward an appropriate resolution.

Unfortunately, we are unable to issue refunds or replacements for orders that the shipping carrier has marked as successfully delivered unless the carrier confirms the shipment was lost or misdelivered.

International Orders

Newell Vintage ships internationally; however, international customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by their country or local customs authority.

These fees are not included in the purchase price or shipping cost paid to Newell Vintage, and Newell Vintage does not determine, collect, or control these charges. Import requirements and fees vary by country, and we are unable to predict what charges may apply to your order.

By placing an international order, the customer accepts responsibility for any applicable import fees required for delivery.

Newell Vintage is not responsible for delays, additional costs, or packages returned due to unpaid customs duties, taxes, tariffs, or other import-related charges. Shipping fees are non-refundable on international orders that are refused, unclaimed, or returned due to unpaid import charges.

We recommend contacting your local customs authority before purchasing if you have questions regarding potential import fees.